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We permanently erase your data after some moments of processing.Ĭrop the selected area and adjust the margin sizes. Please rename the folder back into "plugins" again after you having finished done the above testing.Our servers use advanced-level SSL encryption that ensures that your files are perfectly secure. Rename the folder "plugins" there(such as rename it into "pluginsold"),then please reopen your PDF file to see if it will be loaded in quick speed? Then please reopen PDF file again to see if it will be opened normally? If not,please proceed to the next step.ģ):Navigate to the main instalation folder of your Foxit PDF Reader,somewhere like:Ĭ:\Program Files (x86)\Foxit Software\Foxit PDF Reader If the issue still persists,then please proceed to do the next step.Ģ):Go to "Help"tab>click on "Foxit Plug-Ins" to bring up the "About Foxit Plug-Ins" dialog box,please disable the "Foxit Drive" this plugin there. Then please help to replicate the same issue as usual.Once you have finish replicating the issue,please go to the following folder instantly to find the log files for us.Ħ:Please help to do the following settings in Foxit Reader to see if it will make any difference:ġ):Go to "File"tab>"Preferences">"General",please uncheck the options "Show start page""Show Advertisement" "Show floating promotion page",click on "OK" to save the setting.Then please open PDF file again. (Unzip it, then double-click on licecap file, you can then specify the recording area then hit "Record", it requires naming the file first then start recording.)ĥ:Please help to turn on the debug mode in Foxit Reader by following the instructions mentioned in the article below: If the issue still persists,please to give us the following information:ġ:Your OS information （E.g.windows 10圆4bit）.Ģ： Did this issue happen to all PDF files or just some specific PDF files? Please send us one PDF file sample.ģ:How long it would take you to open a PDF file in Foxit Reader generally?Ĥ:Please help to use the licecap tool to generate an animated gif that shows your whole process: Then please help to give the new installation a try. Firstly, please help to uninstall your existing version of Foxit Reader, download and install our newly complied package of Foxit Reader V11 from the link below:
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